How Long Does an Agent Have to Accept an Appointment?

Answer

Agents have 30 minutes to accept an appointment via text after it is sent by SOLD.com. If the appointment is not claimed within that time, the opportunity is sent to the next agent in line based on the rank for that zip code.

How the Process Works

1. Text Notification

   • A text notification is sent to the agent with a link to claim the appointment.

2. 30-Minute Claim Window

   • Agents have 30 minutes to click the link in the text and claim the appointment.

3. Claim Confirmation

   • Once the appointment is claimed, the agent will receive a confirmation email containing:
     • Full contact details of the referral (name, phone number, email, and address).
     • Notes from the Concierge team’s conversation with the consumer.

4. Consumer Notifications

   • After an appointment is claimed:
     • The consumer will receive a confirmation email with the agent’s contact details.
     • Reminder texts are sent to the consumer 24 hours and 1 hour before the scheduled appointment.

What Happens If You Miss the Window?

• After 30 minutes, the opportunity is sent to the next ranked agent in the zip code.
• If you are ranked beyond #5 in a zip code, the notification becomes a speed-to-claim process, where multiple agents may receive the text simultaneously, and the first to respond claims the appointment.

How the Algorithm and Rank Affect Distribution

• Appointments are distributed based on the agent’s rank in the zip code.

• Rank is determined by SOLD.com’s algorithm, which factors in:

  • MLS transactions in the last 12 months.
  • SOLD.com lead conversion rates.
  • Years in the business.

• Agents ranked #1–#5 get a 30-minute exclusive window to claim the lead before it moves to the next agent.

Pro Tip for Success

• Respond Quickly: Speed is critical, especially in high-demand areas.
• Stay Notified: Add SOLD.com’s texting number to your phone contacts to ensure you don’t miss important notifications.

FAQs About Accepting Appointments

1. What if I miss the 30-minute window?

   • The appointment will be offered to the next agent in line.

2. What should I do if I have technical issues claiming an appointment?

   • Contact [email protected] immediately for assistance.

3. Can I increase my chances of getting more appointments?

   • Yes, by participating in the Guaranteed Display Program, you can elevate your rank and gain priority access to appointments.