What if an Agent Reports Wrong Numbers for Leads?

Overview

Sometimes agents may encounter incorrect phone numbers for their leads. While this is not a common occurrence for every lead, it can happen when consumers input inaccurate contact details during the referral process. This guide explains why this happens and provides practical steps for agents to address the issue.

Why Might Phone Numbers Be Incorrect?

• Consumer Behavior: Some consumers may intentionally or unintentionally provide incorrect information (e.g., wrong phone numbers or emails) when filling out forms online.
• Sorting Through the Pipeline: SOLD.com's Concierge team works hard to verify and make contact with consumers, but there will be instances where inaccurate data slips through.

Steps for Agents to Handle Incorrect Phone Numbers

1. Acknowledge the Possibility:

   • Explain to the agent that while inaccurate contact information can occasionally occur, it is not representative of all leads provided by SOLD.com.

2. Leverage Reverse Lookup Tools:

   • Suggest using tools like Exact Dial or similar reverse lookup services to verify and obtain correct phone numbers.
   • Share examples of successful use, such as Greg Harrelson, an agent who has closed many deals using SOLD.com referrals and leverages Exact Dial effectively.

3. Work Non-Appointment Active Leads:

   • Encourage the agent to utilize other available contact methods (e.g., email or mailing address) to initiate communication with leads when the phone number is incorrect.
   • Agents should also focus on nurturing these leads for potential future opportunities.

4. Escalate if Necessary:

   • If the agent repeatedly encounters a high number of incorrect phone numbers, recommend creating a ticket under Preferred Agent Support for review by SOLD.com’s internal team.

Internal Tip for Reps

• Emphasize Effort in Pipeline Sorting: Reassure agents that SOLD.com's Concierge team is continuously reaching out to validate leads and ensure quality.
• Set Proper Expectations: Remind agents that no lead source is perfect and that nurturing and follow-up efforts can often overcome these initial hurdles.

Response Example for Agents

"Hey [Agent Name], I understand it can be frustrating to encounter incorrect contact details. As I mentioned, since we work directly with consumers, a small percentage of leads may contain inaccurate phone numbers or emails. Our Concierge team works hard to filter through these, but for leads that may still have issues, I recommend leveraging reverse lookup tools like Exact Dial. This has been highly effective for agents in our network, such as Greg Harrelson, who has closed many deals using this method. Let me know if you need further assistance!"

By following these steps and using the right tools, agents can mitigate the impact of inaccurate contact details and continue to maximize the potential of their leads from SOLD.com