There are technically two answers here:
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They have 24 hours to reject a referral, they should be doing a due diligence of I already have this client in my queue and reject the referral with our team.
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Please note if you reject a referral we will reassign it to another agent.
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If something slips through the cracks they can submit for an exception to not pay if they have proof of the client being received from somewhere else. Example they got it from Zillow, they need to submit the lead for an exception not to pay. What we then look for is who provided the client first, SOLD or Zillow.
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Ask for a screenshot with a timestamp of the lead from the other source
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Download, rename png, save in the contact’s salesforce files
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Send to our Transaction Coordinator, Maria Hill [email protected]
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