Are these confirmed appointments? Best practice scripts for active and passive referrals Can I get an instant notification for passives? “Can I tell you who to follow up with?” Client unaware of an appointment when I get there Does my MLS info pull in zip codes I already work in for my profile? Does our portal integrate with other CRM’s? Does the agent get a text once a referral has been claimed? Do SOLD.com leads authorize contact to be made? Do we have any materials for expectations for best practices for appointments Do we have any videos of Best Practices? Do you have an agent dashboard/portal? Estimated Home Value: Where does the estimated home value come from in the agent portal? Is it consumer generated or syndicated from somewhere? Hours for Appointments: What are the traditional hours the concierge team abides by when setting up appointments? How can an agent increase their rank without sponsoring zip codes? How can an agent join our Facebook group? How does an agent register for an onboard webinar? How does an agent reset their password, or if they forgot their password? How does SOLD.com generate leads? How does SOLD.com know where Agents want to receive referrals? How does the agent join the SOLD.com free network? How does the rank impact the agent? How do you figure out where an agent is in line on the waitlist for a zip code? How long do I have to accept a appointment via text before it's sent to the other agents in line? How many referrals/leads should the agent expect to receive? How much does Concierge try to connect with passive leads? If I close a Sold.com deal, how do I make sure the referral fee is paid? If I use many different lead generation companies to build my pipeline, how does the referral fee work if I get the same lead from sold.com and another company? Who gets paid? Is there a cost to join the Network? Losing Appointments: I am missing out on appointments to other agents. I thought I was the only agent in this zip code. On my portal dashboard, what is the difference between ‘Sold.com Leads’ and ‘Customers that we told you about’ within the Opportunity bucket? Passives with XX: Can I use my own means to uncover contact information for passive leads where I am not in the Top 5, or is that a conflict of interest? Pause Appointments: What happens if I am out on vacation for a few weeks, can I do phone consultations or what happens to those appointments? Reasons why Agent buy Guaranteed Display SGD Price Increase questions What are Passive referrals? What are service zip codes? What are some of the benefits of being an SGD Agent? What does it mean to ‘boost’ a zip code? What does the concierge say to get the appointments? What is an active referral? What is the average time it takes to convert a SOLD.com referral? What is the referral fee based on? What kind of email notifications will I be receiving? What time zone are the appointments set up in? When did SOLD.com start offering Guaranteed Display program When do I pay a referral fee? Where can agents submit or read reviews? Why can an agent have a different ranking in each zip code? Why do you need my MLS number? Why would an Active referral in the portal show XXX?