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Why would an Active referral in the portal show XXX?
The agent made an update to a status in their portal of a passive referral, reflecting that they are following up or working with the client. This would upgrade this from a passive to an active. The contact details would still remind XX out
Passives with XX: Can I use my own means to uncover contact information for passive leads where I am not in the Top 5, or is that a conflict of interest?
Yes, you may use your own means to unlock contact info for passives outside of sold.com resources.
