.png){kind=logo}
.png){kind=logo}
Handling Agent Requests for Available Zip Codes
Handling Agent Requests for Available Zip Codes Overview When an agent inquires about available zip codes, it’s essential to verify the availability and follow internal processes to ensure proper allocation. Internal SOLD.com teams should first check Salesforce for any restrictions, such as whether the zip code is …
Cancelling SGD During Paid-In-Full Period
Cancelling SGD During Paid-In-Full Period Overview When an agent requests to cancel their SGD (Guaranteed Display) subscription while still within the paid-in-full period, it’s important to explain that we do not offer refunds. However, we can ensure that the cancellation is processed at the end of their term to pr…
Handling Zip Code Availability When Sherpa is Down
Handling Zip Code Availability When Sherpa is Down Overview When Sherpa is unavailable, there are alternative methods to check the availability of zip codes for Guaranteed Display. This guide explains the steps to determine zip code availability using the Agent Portal and Salesforce (SF). Process to Check Zip Code…
Handling Questions About SGD Price Increases
Handling Questions About SGD Price Increases Overview Agents may reach out with questions regarding a recent price increase in their SGD (Sponsored Guaranteed Display) program. This guide explains how to address these concerns, provide transparency about notifications, and offer support to help agents navigate the …
What Does it Mean to ‘Boost’ a Zip Code in the Agent Portal?
What Does it Mean to ‘Boost’ a Zip Code in the Agent Portal? Answer Boosting a zip code in the SOLD.com Agent Portal is the same as purchasing or sponsoring a zip code through the Guaranteed Display (SGD) program. These terms are used interchangeably and all refer to the process of moving your rank to the top of th…
Why Can an Agent Have a Different Ranking in Each Zip Code?
Why Can an Agent Have a Different Ranking in Each Zip Code? Overview An agent's ranking can vary across different zip codes because the ranking is determined by comparing the agent's performance against other agents in each specific zip code. This article explains why these differences occur and where agents can vi…
