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Pause Appointments: What happens if I am out on vacation for a few weeks, can I do phone consultations or what happens to those appointments?
There is no way to pause referrals, but good news is if you receive a referral opportunity text and you're not available, whether due to vacation or general schedule you can either ignore the text or reject the referral. This will not negatively effect your scorecard or rank.
Why do you need my MLS number?
This allows us to see where you’ve sold homes before so we can make sure we maximize where you are eligible for referrals. This also allows us to pull across your total number of transactions in the last 12 months which helps dictate where you are ranked. If you don't have your MLS ID, you may not be eligible for ref…
How does SOLD.com know where Agents want to receive referrals?
It's important for the agent to have their MLS information on their profile filled out. This tells us where they’ve sold homes in the past. Additionally, they can add service zip codes to their profile of all the areas they are open to receiving referrals. Check out this video, and share with agents on how importa…
Does my MLS info pull in zip codes I already work in for my profile?
When you provide your MLS information, this allows us to see where you’ve ever sold homes which then makes you eligible for referrals in those areas. If you are not sponsoring those zip codes you will be ranked compared to the other agents also in that zip code who have either sold a home there or have the zip as one…
How does the rank impact the agent?
Ranking is basically the place in line they are to receive a referral in their zip codes. The portal will show them their average ranking, but when they talk to a member of our team we can tell them their specific ranking in each zip code. watch or share the video about agent rank
How long do I have to accept a appointment via text before it's sent to the other agents in line?
Depending on your rank you will receive the opportunity to claim a referral appointment via text at different times. We text agents in the order in which they are ranked. Agents ranked in the top 5 each have 30 minutes to reply before we text the next agent. For example: First we text agent 1, if they do not…
Why can an agent have a different ranking in each zip code?
They are ranked against other agents in the zip code so if there are less agents their rank could be lower in one zip code. Or if there are higher producing agents in one zip code they are compared against that could make their rank higher. They can see their ranking in the agent portal under service areas for eac…
How can an agent increase their rank without sponsoring zip codes?
* The more houses they sell (not related to SOLD.com) * SOLD.com referral conversions * How well they update the portal
On my portal dashboard, what is the difference between ‘Sold.com Leads’ and ‘Customers that we told you about’ within the Opportunity bucket?
The SOLD.com leads tells you how many people have come to the site in your area, the opportunity tells you how many times we recommended you to those people. If you are in the top 5 whether you purchased your placement or organically ranked there those are the people you are being recommended to. Good news is you’re …
